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Handmade in Britain

Returns Policy

Thank you for shopping at bobbieburns.co.uk, if you are not entirely satisfied with your purchase – don’t worry, we’re here to help.

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Please contact our office on 0117 9663776 to tell us when the item is coming back prior to sending the item back.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within 7 working days, depending on your card issuer’s policy.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non- refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us on 0117 3702745.

Registered Address

South West Upholstery Limited
2 Charnwood House
Marsh Road
Ashton
Bristol
BS3 2NA

Registered in England & Wales, Company No. 07930572. VAT GB 128 3942 02.