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Handmade in Britain

Frequently Asked Questions (FAQs)

Can I try out the item before I purchase?

Yes! We would love to see you. Simply call into our show room, where we have all ranges displayed. You can see it, feel it and try it out. Find us

How long will it take for my item to be finished?

All products are made to order within 4-6 weeks from the date of your order.

Where do you deliver items to?

We deliver all items within the Bristol and surrounding areas ourselves. If you are based further away from us your item will be packaged and delivered to you by a trusted courier. We will bring the item into your property, however we are unable to remove doors or windows so please ensure you measure correctly.

Is my item guaranteed?

Yes, we’ve built a quality product that we’re comfortable to guarantee the quality of. Our guarantee covers a five year parts & warranty from the frame right down to the cushion inners.

Can I order a fabric sample?

Yes! Simply request samples and we will post to you as many samples as you like. Depending on the supplier these are usually 8” square pieces.

Can you make a custom piece of furniture to my exact requirements?

Yes, we’d be happy to! Contact us and we can talk through what you need to make your furniture completely bespoke to you.

What is a Martindale rating?

Every fabric suitable for upholstery undergoes a test to see how hard-wearing it is. A machine rubs the fabric in different directions until it shows significant signs of wear – this is your Martindale rating. As a rule of thumb, 20-30,000 is suitable for general domestic use. The higher the better!